Our Services are intended for guests and customers of certain third party hotels and lodging facilities with whom we work ("Hotel(s)"). The App is connected with the Hotels' reservation platform and has access to applicable user information as required in order to provide our Services to you.
Our Privacy Philosophy
Your privacy is important to us. Therefore, we have taken reasonable safeguards to protect our users' information, however no online system is 100% secure. Please see below our Commitment to Security.
Please do your part to help us. Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your password to anyone. If you do share your password or your Personal Information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your Personal Information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify The Service and change your password.
We are not responsible for the functionality, privacy, or security measures of the Hotels or any other organization that is not The Service.
We welcome any comments and suggestions for improvement at: firstname.lastname@example.org
Our Policy applies to all visitors, users, members and others who access the Services (collectively "Users").
Information We Collect
The Service collects the following types of information:
Information that you provide
Also, you may send us correspondence, testimonials, photos, writings, customer satisfaction surveys or customer service communications.
Whenever you use mobile applications and other Internet service, there’s certain information that almost always gets created and recorded automatically. The same is true when you use our Service. Here are some of the types of information we collect:
We also collect aggregate information about our Users that cannot reasonably be used to identify or contact you (e.g., without limitation, age and individual preferences) (“Non-Identifying Information”). Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers (for example, combining your zip code with your street address) in a way that enables you to be personally identified or contacted. But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other Non-Identifying Information (for example, your viewing preferences).
Inviting your Friends
Certain features of the App may enable users to invite friends to use the App. When you use such features we will use the information to allow your friend to access the App and use the Services. For such purpose we may collect and store information that you provide us regarding your friend. You undertake not to provide us with any Personal Information regarding your friend without first obtaining your friend's consent.
How We Use Your Information
Our primary purpose in collecting Personal Information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your Personal Information:
We do not and will not, at any time, request your credit card information, User ID, password, national identification numbers or related Personal Information in a non-secure or unsolicited e-mail or telephone communication.
We may use Non-Identifying Information to describe our user base to current or potential partners, investors; after a survey, to understand and respond to market needs and preferences; or to make recommendations to other users of our App. For example, if users of our App who have traveled to a particular destination told us that they had positive experiences at a hotel in that destination, we might recommend that Hotel.
How We Share Your Information
We may also share your Personal Information from time to time as follows:
Aggregate Information and Non-Identifying Information. We may share aggregate information that does not include Personal Information and we may otherwise disclose Non-Identifying Information and Log Data with Hotels and/or with other third parties for industry analysis, demographic profiling and other purposes. Any aggregate information shared in these contexts will not contain your Personal Information. .
Compliance with Laws and Law Enforcement. The Service cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We can disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process including, but not limited to, subpoenas, to protect the property and rights of The Service or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity. Information we receive about you may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.
How We Store Your Information
We store your Personal Information in 'My Profile'. You can access 'My Profile' from the home page of our App, after logging onto our App. 'My Profile' contains your name, e-mail address, e-mail and password settings, and related travel information. It may also contain other information so that you do not need to re-enter it each time you make a reservation. It may also contain details about your participation in loyalty or award programs and applicable membership numbers and other travel preferences. We also keep in 'My Profile' all other information that you have elected to provide us, such as gender, activities and lifestyle preferences and favorite hotels or destinations.
You can access or modify your account in 'My Profile'.
You can close your account by emailing email@example.com
INFORMATION THAT WE COLLECT ABOUT YOU, INCLUDING PERSONAL INFORMATION, MAY BE TRANSFERRED ACROSS BORDERS AND FROM YOUR COUNTRY OR JURISDICTION TO OTHER COUNTRIES OR JURISDICTIONS AROUND THE WORLD EVEN IF SUCH COUNTRY OR JURISDICTION DOES NOT HAVE THE SAME DATA PROTECTION LAWS AS YOUR JURISDICTION.
Following termination or deactivation of your account, The Service, its affiliates, or its Service Providers may retain information in your 'My Profile, the Personal Information of individuals for whom you have made reservations on your behalf for a commercially reasonable time for backup, archival, and/or audit purposes (You can access or modify these third parties' Personal Information at any time).
We may also need to retain certain information to prevent fraudulent activity; protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it.
Your Choices Regarding Your Information
You have several choices regarding the use of information on our Service:
The Service does not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to register for the Service. The App and the content thereon are not directed at children under the age of 18. In the event that we learn that we have collected Personal Information from a child under age 18 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 18, please contact us immediately.
Links; Third Parties
The App may contain links to Hotels' and/or other third parties' websites and applications. While we attempt to provide links to sites that value your privacy, we cannot be responsible for the content or privacy policies of such sites. We encourage you to carefully review the privacy policies of such third parties' Web sites linked or provided through the Service prior to any use of such Web sites. In addition, you agree that we are not responsible and do not have control over any third-parties that you authorize to access your account. If you are using a third-party website or service and you allow them to access your information you do so at your own risk.
Our Commitment to Security
We have put in place appropriate administrative, technical, and physical safeguards to help prevent unauthorized access, maintain data security and correctly use the information we collect. Nevertheless, no system can be completely secure and we do not guarantee that unauthorized disclosures and access will not happen.
How to contact us